Privacy Policy

1. Information We Collect

To process your food orders and guarantee fast, temperature-controlled doorstep delivery across Bahawalpur, we collect the following customer information:

• Contact Details: Full name, active mobile phone number, and email address.
• Delivery Address: House/building number, street address, sector/mohallah, landmark, and delivery zone in Bahawalpur.
• Order Details: Products ordered, pack sizes, quantities, order date, order history, and custom delivery instructions.
• Payment Information: Selected payment method (Cash on Delivery or Online Payment). For online payments, transaction IDs and gateway reference codes are logged. Card numbers or sensitive bank credentials are processed directly by certified payment gateways and are never stored on our servers.
• Technical & Browsing Data: Device browser type, IP address, operating system, and general website usage metrics used exclusively for site reliability and performance.

2. How We Use Your Information

We utilize the collected information strictly for operational food delivery needs:

• Fulfilling, packing, and dispatching your frozen food and cheese orders.
• Calculating accurate delivery fees and coordinating with our dispatch riders.
• Providing order status confirmations, delivery tracking updates, and electronic receipts.
• Communicating via phone call, SMS, or WhatsApp regarding delivery timing, address clarifications, or product stock status.
• Responding to customer support, return, or refund inquiries.
• Detecting and preventing fraudulent orders or abusive activity.

3. WhatsApp & Order Communications

Munchop provides direct customer support and instant ordering via official WhatsApp numbers. When you initiate or authorize WhatsApp communication, your mobile number and chat messages are used strictly to coordinate your current order, dispatch updates, and answer product queries. We do not spam your personal WhatsApp.

4. Cookies & Local Storage

We use essential website cookies and browser local storage solely to retain your shopping cart items, preserve your customer login session, and store basic preferences (such as selected delivery zone). We do not deploy invasive third-party tracking beacons.

5. Data Security & Protection

Your data is stored securely in encrypted cloud databases. We enforce strict administrative role-based access controls, salted password hashing, and encrypted HTTPS transmission for all web sessions. Access to customer contact details is limited exclusively to authorized fulfillment staff and riders delivering your parcels.

6. Third-Party Service Providers

We may share necessary fulfillment details (such as delivery address and phone number) with verified delivery couriers, SMS notification gateways, and financial payment gateways solely to execute and deliver your order. We do not sell, rent, or trade your personal data to external marketing companies.

7. Your Rights

As a Munchop customer, you have the right to inspect your stored account details, request updates to an incorrect phone number or address, or request account closure. To request data review or updates, please contact our support desk.